Terms of Use
1. INTRODUCTION
1.1. This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
1.2. This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, Privacy Policy and Terms of Use for access or usage of the Platform.
1.3. Part I and Part II of these Terms of Use shall be collectively referred to as the 'Terms' and shall always be read together.
2. DEFINITIONS
2.1. For the purpose of these Terms, wherever the context so requires, the term:
2.1.1. "Customer" shall mean an individual transacting on the Platform for the purposes of buying Gold, taking delivery of Gold, selling back the Gold, or authorizing a transfer of Gold for the purchase of Tanishq Jewellery.
2.1.2. "Gold" shall mean 24 karat gold of 99.5% purity or higher, offered by e-Au under the brand name 'e-Au Digital Gold'.
2.1.3. "Gold Account" shall mean an account created by You or otherwise, in accordance with these Terms.
2.1.4. "Gold Account Information" shall mean the information provided by You for the purpose of creating the Gold Account.
2.1.5. "Customer Request" shall mean a Delivery Request, Sale Request or Exchange Request placed by You in relation to the Customer Gold.
2.1.6. "e-Au Platform" shall mean any website, web app or mobile application hosted or controlled by e-Au, including www.e-au.com
3. User Responsibilities
3.1. You must be at least 18 years old and legally capable of entering contracts
3.2. You agree to provide accurate and complete information during registration
3.3. You are responsible for maintaining the security of your account credentials
3.4. Any fraudulent activity will result in immediate account termination
4. Service Usage
4.1. The platform allows you to purchase, sell, and transfer digital gold assets
4.2. All transactions are subject to verification and compliance checks
4.3. Market prices are updated in real-time based on international gold markets
4.4. We reserve the right to suspend or terminate services for compliance reasons
4.5. Users may not engage in money laundering, fraud, or any illegal activities. Trading restrictions apply during market holidays and high volatility periods.
Usage Restrictions
Users may not engage in money laundering, fraud, or any illegal activities. Trading restrictions apply during market holidays and high volatility periods.
5. Limitation of Liability
5.1. e-Au is not liable for losses due to market volatility or price fluctuations
5.2. We provide secure custody but are not responsible for losses due to user negligence
5.3. Third-party service interruptions are beyond our control
5.4. Our liability is limited to the amount of fees paid to us in the 12 months preceding any claim
6. Changes to Terms
6.1. We reserve the right to modify these terms at any time
6.2. Users will be notified of significant changes via email
6.3. Continued use after changes indicates acceptance of new terms
6.4. Previous terms remain applicable to transactions conducted before changes
By using e-Au, you acknowledge that you have read, understood, and agree to these Terms of Service.
For questions about these terms, please contact us at legal@e-au.com