Privacy Policy

1.1. At e-Au, we collect information necessary to provide you with secure and compliant digital gold services. This includes personal identification, financial information, and usage data.

1.2. We collect this information to comply with regulatory requirements, ensure platform security, and improve user experience.

2.1. Your personal information is used to provide, maintain, and improve our services while ensuring regulatory compliance and security.

2.2. We never sell your personal data to third parties. Your information is handled with the utmost care and confidentiality.

2.3. Your information is used for account management, security and compliance, service improvement, and communication purposes.

3.1. We employ industry-leading security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

3.2. Our security infrastructure includes end-to-end encryption, secure data storage, regular security audits, and compliance with international security standards.

3.3. Your data is encrypted using AES-256 encryption, stored in secure data centers, and regularly backed up to ensure continuity and recovery.

4.1. You have the right to access, correct, or delete your personal information at any time through your account settings or by contacting us directly.

4.2. You can request a copy of your personal data, object to processing, and withdraw consent where applicable. These rights are fundamental to our commitment to your privacy.

5.1. We work with trusted third-party service providers for payment processing, identity verification, and cloud hosting. These partners are bound by strict confidentiality agreements.

5.2. We do not share your data with marketing companies or data brokers. Your information remains secure and used solely for service provision.

6.1. We use essential cookies to maintain your session security and improve platform functionality.

6.2. Analytics cookies help us understand how users interact with our platform to make continuous improvements.

7.1. We retain your personal information for as long as necessary to provide our services and comply with legal obligations.

7.2. After account closure, some data may be retained for regulatory compliance, dispute resolution, or legal requirements for up to 7 years as mandated by financial regulations.

8.1. Our platform is designed for users aged 18 and above. We do not knowingly collect information from individuals under 18 years of age.

8.2. If you believe we have inadvertently collected information from a minor, please contact us immediately for immediate deletion.

9.1. Your data may be transferred and processed in countries outside your jurisdiction for service provision and cloud hosting.

9.2. We ensure adequate safeguards are in place, including standard contractual clauses and compliance with GDPR and other international privacy standards.

10.1. If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: